State Farm® Insurance Agent Frank Petronella
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Luis colon
June 19, 2025
5
out of
5
rating by Luis colon
"Spoke to Sandra. Perfect example of how a person listens and helps a customer with question and insight. Made times to have conversation about the plan and respectful! She's is who'd I'd recommend!"
Glenn Hinksmon
June 10, 2025
3
out of
5
rating by Glenn Hinksmon
"The State Farm associate was polite and knowledgeable; however disappointed that this simple matter, which I initiated on line, was deferred to a live person."
We responded:
"Thank you for your honest review. We would love to know how we can make your insurance experience better. Your input is valuable to us, and we’re here to listen. Although a simple matter we do need to verify certain pieces of information to make sure we are 1. Processing the correct information and 2. Protecting you and your account."
Elvia Cordova
June 10, 2025
1
out of
5
rating by Elvia Cordova
"Very in responsible the worst insurance agency"
We responded:
"Thanks for sharing your thoughts. I’m really sorry to hear that your experience with us wasn’t a good one. We definitely want to make things right. If you could reach out to us at 201-288-0099, we’d love to hear more about what happened and see how we can help. We appreciate your feedback and hope to improve your experience with us."
Flora Bacchues
June 4, 2025
5
out of
5
rating by Flora Bacchues
"The Absolute Best Company, THANKS SO MUCH,Janet is terrific!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Christopher O'Krongly
June 4, 2025
5
out of
5
rating by Christopher O'Krongly
"Alex Bauer from Frank’s team helped me put home insurance in place for my new home. He walked me through every detail and helped explain what they meant. He worked on my busy schedule and made sure to communicate everything needed. Was a great experience and feel that I am well covered with the plan he helped put together. There was no pressure and he was overall great to work with."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Yan Carlos Guzmán
May 31, 2025
5
out of
5
rating by Yan Carlos Guzmán
"Muy buena experiencia con Janet, en estos mas de ocho años que llevo en State Farm me he sentido muy seguro y desde que llegó Janet tengo muchas más confianza en llamar porque sé que tendré una respuesta adecuada (gracias por tener siempre una solución)"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
John Taylor
May 29, 2025
5
out of
5
rating by John Taylor
"Solved my question fast"
We responded:
"My State Farm team and I are happy to be your good neighbor!"
Anne C
May 29, 2025
4
out of
5
rating by Anne C
"Hi! I want to thank you Emyah, at State Farm Insurance Company for helping me yesterday. She’s trying to help me. As of right now I don’t see the adjustment change over charge in my account. I’ll wait within 48hours to reflected the difference into my account. Thanks,"
We responded:
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs!"
Natazia G
May 24, 2025
5
out of
5
rating by Natazia G
"Awesome, awesome experience! Vlad was super helpful in helping me get a policy that made sense. So very happy that I’ve got an agent completely dedicated to keeping me informed."
We responded:
"Thank you, Natazia!"
David Lieberfarb
May 23, 2025
5
out of
5
rating by David Lieberfarb
"Despite the fact that I was calling from a noisy airport gate area, I was able to describe my problem to an agent with a friendly, pleasant voice, and we agreed that we would follow up the claim when I get back from my trip."
We responded:
"Hi David. You can call us anytime and we will assist you. A claim to be stressful, so we try to be as professional and helpful as possible."
Sherif Abdel-Meguid
May 22, 2025
2
out of
5
rating by Sherif Abdel-Meguid
"I've been a customer of Frank Petronella State Farm for quite some time, and while I’ve always appreciated the kindness and professionalism of the staff, I’m deeply disappointed with the way management and ownership have handled certain issues. There appears to be a pattern of unjustified monthly rate increases—not only in my case, but also affecting senior customers—which feels like a clear overreach. Additionally, the Drive Safe & Save discount program lacks transparency, making it difficult to understand how rates are actually being determined. It's time for leadership to take responsibility and ensure fair, honest treatment for all policyholders."
We responded:
"Hi Sherif. I understand rate increases can be frustrating. Unfortunately, the rate increases are completely out of my control. My team has been working tirelessly to reach out to every single customer to review any potential increases and also conducting a comprehensive review of each customers accounts. If you ever need any help with the drive safe and safe program, please call me directly and I’ll be more than happy to review the program in detail with you."
Jennifer Badalamenti
May 21, 2025
5
out of
5
rating by Jennifer Badalamenti
"Vlad was so helpful and friendly!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jennifer Rivera
May 13, 2025
5
out of
5
rating by Jennifer Rivera
"A million thank you’s to Vladimir for all his help! He really was patient and informative in helping me make the best decision for me, my family, and most importantly my wallet."
We responded:
"Thank you for your wonderful 5-star review! My State Farm team and I are delighted to be your trusted neighbor! "
Memo Gomez
May 13, 2025
5
out of
5
rating by Memo Gomez
"Janet at Frank’s State Farm office is fantastic! She’s always friendly, professional, and incredibly helpful. Anytime I’ve had questions or needed assistance with my policy, she’s made everything easy to understand and handle. You can tell she genuinely cares about her clients and takes pride in providing great service. I highly recommend reaching out to her if you’re looking for someone reliable and knowledgeable!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Alfred Vushaj
May 8, 2025
5
out of
5
rating by Alfred Vushaj
"Very pleasant experience,, everytime i needed something i was given all help needed"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Vanessa Williams
May 7, 2025
5
out of
5
rating by Vanessa Williams
"Just got life insurance for myself and my boys thank you to Vladimir Hyppolite he made it easy for me to understand what I am getting and what my boys would be getting! He’s great, I am happy to be a customer at State Farm!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Nicole D
May 7, 2025
5
out of
5
rating by Nicole D
"Vlad was great to work with, I was shopping around to try and save cost on my current coverage, he worked with me and found the best option, the process has been very easy to switch. I recommend working with him if you are looking for new coverage"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Marilyn Bey
April 29, 2025
5
out of
5
rating by Marilyn Bey
"The representative Emaya was very helpful with me and my premium needs. Thank you"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Giuliano Farina
April 24, 2025
5
out of
5
rating by Giuliano Farina
"Janet was very detailed and helpful throughout my policy renewal process."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Kuchu Naidu
April 24, 2025
5
out of
5
rating by Kuchu Naidu
"Emyah was simply awesome!!! She nailed it with in a sec of whats needed and helped me save time. Love to work with smart people !!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Rachel Cifelli
April 23, 2025
5
out of
5
rating by Rachel Cifelli
"Janet was super helpful with lowering the rate of my policy! Gave me all the info and let me decide what was best based off that data info, and she gave me a few different options and promotions occurring to choose from."
We responded:
"Thank you for your kind words! If you have any specific questions or need further assistance with your auto insurance, feel free to ask. We are always here to help you with whatever you need!"
Aziezy McDermott
April 23, 2025
5
out of
5
rating by Aziezy McDermott
"Janet is one of realest person to speak with an does try do everything in her reach to have feel appreciated as a customer I would recommend her to person pushing a wheelchair lol 👊🏾🤞🏾"
We responded:
"We appreciate you taking the time to write us a review! Please let us know if you ever need any other assistance with your auto insurance needs - we are always happy to help."
brian yuhas
April 17, 2025
5
out of
5
rating by brian yuhas
"Associate was very helpful. got exactly what i needed quick and accurate. thank you"
We responded:
"Thank you Brian! We are happy to hear you appreciate our services and staff! Please feel free to reach back out for any of your insurance needs!"
Yaqinah
April 16, 2025
5
out of
5
rating by Yaqinah
"My experience thus far has been great! Customer Service is very responsive and helpful. Emyah has been very supportive and patience with me. I ask a lot of questions. I can honestly say everyone honestly has hospitality and great customer service, which I appreciate. Thank You!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Luis Sabillon
April 9, 2025
5
out of
5
rating by Luis Sabillon
"Muy bien atendido por Janet muchicimas Gracias"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"